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If you're experiencing a bug or glitch with your receiver, try this Power Cycle procedure first.

Power Cycle Procedure:

• Unplug power cord from outlet, wait 15 sec or so
• Plug power cord back into outlet
• Pull smartcard out and push back in to force receiver to re-read
• Push and hold power button on front panel for 10 sec.

The Power Cycle step will often fix the problem.  If you continue to have a problem, you can try the Memory Dump procedure.

Memory Dump:

• Navigate to the "Diagnostics" page by pushing "Menu-6-3" on your remote
• Push Info, Right Arrow (Browse), Left Arrow (Theme)
• The Memory Dump & Device Status screen appears
• Look at the top line, third field from the left. This is the Watchdog Counter. If number displayed is larger than 0005, your receiver might have a problem. If it's much higher, you probably need to replace the receiver.
• To clear the memory, push the TV/Video or Info button.